Privacy Policy
Electrical Masters is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Who We Are
Electrical Masters is an Australian-owned business located at:
24 Argon Circuit, Clyde North, VIC 3978, Australia
We specialise in solar energy solutions, including solar panel installation, solar batteries, inverters, heat pumps, and EV chargers.
What Information We Collect
We may collect the following types of personal information:
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Full name
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Address
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Email address
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Phone number
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Installation address
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Energy usage data
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Information provided via website forms, emails, or phone calls
How We Collect Information
We collect personal information directly from you when you:
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Contact us by phone, email, or through our website
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Request a quote or service
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Purchase our products or services
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Subscribe to newsletters or marketing communications
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Interact with us on social media
We may also collect information automatically via cookies and analytics tools when you visit our website.
Why We Collect Your Information
We collect your personal information for the following purposes:
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To provide and manage our services
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To process payments and issue invoices
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To schedule and complete installations or repairs
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To respond to enquiries and provide customer support
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To send updates, offers, or promotional materials (you may opt out anytime)
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To improve our website and customer experience
Sharing of Your Information
We do not sell your personal information.:
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Provide our services (e.g., installation, contractors)
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Process payments through secure providers
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Comply with legal obligations or requests from government authorities
Data Security
We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, loss, unauthorized access, modification, or disclosure.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. Please contact us using the details below.
Cookies and Analytics
Our website may use cookies and third-party analytics tools to enhance your browsing experience and help us understand website usage. You can disable cookies through your browser settings if you prefer.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions, concerns, or requests relating to your privacy or this policy, please contact us at:
Electrical Masters
📍 24 Argon Circuit, Clyde North VIC 3978
📞1800 929 196
📧 sales@electricalmasters.com.au
🌐 https://electricalmasters.com.au
